The Steritech Group, Inc.Customer Success
The Steritech Group, Inc.
The Steritech Group, Inc. (acquired by Rentokil in 2015) is the leading provider of specialized brand protection services in North America, providing consulting, training, auditing, certification and commercial pest prevention to industries such as Food & Beverage, Hospitality, Healthcare, Pharmaceuticals and Restaurants. Steritech is the market leader in food safety and quality assurance, and one of the largest commercial only pest prevention providers in North America. With close to 1,000 employees, Steritech services a diverse portfolio of over 50,000 clients.
Over a 20 year history, Steritech has consistently distinguished itself as an innovator, leveraging superior services and cutting-edge technology to differentiate itself in the marketplace. As the business grew and evolved, Steritech invested heavily in technology to scale effectively and deliver its broadening range of services. While these technologies served the business well during each phase of growth, the compounding effects of multiple technology platforms and explosive growth became limiting factors. It became clear that for Steritech to continue to grow and innovate, it needed a new strategy and a technology platform to support it. After evaluating the options that were available in the marketplace, and performing a buy vs. build analysis, Steritech chose ComplianceMetrix for its depth of experience in regulated industries and flexible Platform-as-a-Service (PaaS) technologies.
Today, ComplianceMetrix is the operating platform for Steritech’s business, and supports everything from sales to operations and mobile field-service auditing. Over 250 full-time auditors conduct approximately 125,000 audits a year for Steritech’s customers; and over 600 of the nation’s leading brands in Food Service, Hospitality and Retail rely on Steritech’s branded version of AuditMetrix™ (AMX), called OnBrand360™, to manage their audit data and corrective actions processes.
Steritech was at a crossroads with our technology. We’re a company that built its reputation on service and technology, but we had simply outgrown our current systems. The solutions that were available in our industry offered only incremental improvement, with no room for innovation. What we needed was the stability of an off-the-shelf solution with the adaptability of a custom application. CMX was the clear choice for us because their architecture provided us with the best of both worlds. AuditMetrix™ is by far the most advanced Audit Management platform and their implementation support is second to none.
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