A couple months ago we had the opportunity to sit down with Steve Bolton, Research Director, and Bill Pennington, Senior Analyst from Verdantix to discuss our founding, product strategy, the challenges faced by our customers, and compare notes on trends we are seeing.

For those that might not know, Verdantix is an independent research and consulting firm with expertise in environment, health, safety and quality, operational risk, as well as smart buildings. Corporations, investors, technology and service firms use their research and advisory services to make “robust, fact-based decisions”.

A big topic of the conversation was how the functional silos of responsibility often seen between Supply Chain Management and Operations are starting to change. For many organizations, there is a separation of responsibility and reporting structures in these areas. However, we are starting to see a shift happening where more brands are viewing these areas as a continuum, beginning in the supply chain through the delivery of a product or service to the end customer. This continuum requires the ability to understand the impacts of what is happening in the Supply Chain and its impact on Operations and vice versa, in order to properly manage quality, risk, and compliance.

As an example, can an increase in customer complaints about undercooked chicken be attributed to just cook times and procedures? Or is it possible the issue is from chicken patties you are receiving from a certain supplier are out of spec and too thick? Having a separation in systems, data, or maybe even responsibility, can make the connection between these two issues harder to correlate.

They recently published a profile on ComplianceMetrix from our time together and had this to say:

“ComplianceMetrix (CMX) is one of the few vendors offering a comprehensive single platform for managing operations, supply chain compliance, and quality management…ComplianceMetrix has developed a data management platform that tackles the most detailed quality control issues faced by food service and consumer goods firms. This platform enables firms to protect their customers’ brand experience across products and locations. Firms with complex data issues around quality and audits should explore the capabilities of ComplianceMetrix” – Bill Pennington with Steve Bolton.

We’d love to hear your thoughts on this trend and how your organization is driving Operational and Quality Excellence from source to consumption.