When it comes to product recalls, you need absolute confidence that you can remove affected products from your supply chain ASAP, right? Customer safety and ultimately, the reputation of your brand is at stake.
Product withdrawals and recalls are on the rise. In 2018, there were 656 recalls. These recalls can cost on average, $10 million to fix. With supply chains going global and becoming so much more complex, it’s little wonder they can be so costly.
The ability to respond swiftly to a quality-related incident is critical. Yet it’s often one of the most challenging responsibilities faced by any Quality Assurance team. After all, you may be dealing with hundreds – if not thousands – of partners and locations in your supply chain. Making sure that every impacted party gets the right message and takes appropriate action can be time-consuming and stressful.
To make the job easier – and more importantly, to respond faster and more accurately – CMX has added new capabilities for managing product complaints, withdrawals and recalls to our Enterprise Quality Management System (EQMS) software.
The new CMX Recalls module automates and streamlines the process for managing product holds, withdrawals, and recalls, providing that critical, instantaneous link between everyone in your supply chain. It’s designed to ensure that no stone is left unturned when it comes to managing an event from investigation to resolution.
The module – which we developed with the help of Sonic Drive-In – features powerful capabilities designed to save time and significantly reduce the stress of a product withdrawal or recall.
“Managing product incidents and recalls effectively is critical to our business. With CMX, our supplier, distributor, product, and location records are always accurate, up-to-date, and accessible – giving us the foundation and a single platform to manage quality and risk. After implementing CMX Recalls, we’ve experienced measurable improvements in our speed to respond and resolve product related issues.” said David Abney, Vice President of Quality Assurance at Sonic.
Join our live webinar on recalls
To learn more about how some of the world’s leading brands manage product recalls and withdrawals – and to see how CMX Recalls makes it easier for brands of all sizes to get the job done quickly and effectively – we’re holding a webinar on Thursday, 4th April, 10am PST.